Our Approach to Training
Prior to being deployed to any customer site, staff are required to hold a current security license or security certification/qualification and they also need to have a proven level of competency.
P4G Security has developed detailed and effective Training and Quality Assurance programs to monitor our own Performance Guidelines as well as our customers expectations. Our training has been developed from international best practices and leads the way locally.
The Induction and Development Training Course has several assessment-based, online and practical modular components. The module content is designed to provide the skills required for staff to perform their roles.
The training modules address the importance of customer service and customer safety, and also has site/contract-specific training. It is tailored specifically to address the different roles our staff perform.
The training curriculum adheres to all local and national laws. Most of the training is delivered through P4G Security in-house trainers, who are NZQA qualified.
One essential recruitment and training strategy is identifying suitably qualified staff to perform specific duties. This is achieved by adhering to the Key Selection Criteria in the Position Descriptions and recognising the strengths of individuals before assigning specific duties.
Types of trainings delivered to our staff:
P4G Security delivers mandatory Security NZQA units standards 27360, 27361, 27364;
- Level 4 Adult Education and Training
- Level 4 Community and workplace fire and emergency management
- Level 4 Generic Education and training
- Level 4 Security.
Patrols
- Customer service and complaint handling training
- Calming agitated people training
- Offender management
- Control and restraint training
- Suspicious packing and IED training
- Manage conflict situations in a security training
- Observation skills and threat identification training
- Knowledge of the security industry in the pre-employment training
- Responding to incidents, events, and emergency situations as a security officer
- Operate electronic technology equipment in a security content
Events
- Customer service and complaint handling training
- Hospitality function and corporate Guarding
- Event security training
- Offender management
- Control and restraint training
- Emergency event safety officer training
- Field of play security
- Punter barrier and back of house training
- Control room training
- Body worn video (Body Cam) training
- Personal protection training
- Responding to incidents, events, and emergency situations as a security officer
- IED Identification training
- Supervisor and team leader training
- Counter terrorism awareness training
- Operate electronic technology equipment in a security content
Guarding
- Customer service and complaint handling training
- Calming agitated people training
- Offender management
- Control and restraint training
- Observation skills and threat identification training
- Suspicious packing and IED training
- Counter terrorism awareness training
- Emergency warden safety officer training
- Loss prevention officer training
- VR Introduction to security training
- Responding to incidents, events, and emergency situations as a security officer
- Operate electronic technology equipment in a security content
Monitoring
- Customer service and complaint handling training
- Calming agitated people training
- CCTV monitoring and exposures for security officer training