August 4th, 2025
Congratulations to Tyler Lang, Jordan Faapito and Leah Karena
We are thrilled to announce the following recipients of the NZSA Saved a Life Medal:
Tyler Lang, Jordan Faapito and Leah Karena, P4G Security
To make a nomination please see the NZSA website.
From the NZSA team
On 30 June 2025 P4G Security staff Tyler Lang, Jordan Faapito and Leah Karena were on duty as part of the P4G Security team based at a mall in Auckland.
At approximately 6.34pm Tyler was in the security office monitoring the CCTV when Leah called and stated a member of the public had approached her and reported that a female was in distress inside the female washrooms near the creche.
Tyler instructed Leah to proceed to the location and requested that Jordan attend given he was closer to the location.
Both were at the site within one minute and Jordan positioned himself outside the washrooms whilst Leah entered with the member of the public who had initially reported the incident. Leah called out “Hello, I’m a female security officer. Is there anyone in here”. A faint voice responded, indicating someone was inside but unable to open the cubicle door.
Using her initiative, Leah found a wooden spoon and used it to manipulate the door lock. On entering the cubicle, she discovered a female hunched over, with a large amount of blood on the floor, and deep lacerations to both wrists. Leah called out to Jordan who entered the washroom to provide assistance.
Whilst Leah provided initial care, Jordan contacted Tyler requesting urgent ambulance attendance and provided confirmation that the female was still conscious but bleeding profusely.
Tyler called 111 at 6.36 (two minutes after the initial report) and after talking to emergency services, instructed Jodan to retrieve first aid kits and then called the Mall Risk and Security Manager with a quick summary of the incident, retrieved a further first aid kit and defibrillator, and then proceeded quickly to the scene.
Whilst Leah remained online with the ambulance dispatcher, Tyler and Jordon carefully moved the female to outside of the cubicle and then began applying pressure and bandages to the wounds.
After stabilising the female, Tyler secured the scene (including placing a large knife in a safe location) before liaising with mall management and preparing for ambulance attendance, which had unfortunately been delayed and eventually arrived at 7.56pm.
We congratulate Tyler, Jordan and Leah for their professionalism, outstanding compassion, care and responsiveness in what was a very difficult situation. Their combined efforts without doubt saved the life of the female who had self-harmed.
Tyler Lang, P4G Security and Glenn Saunders (Risk and Security Manager, client)
Barry Walker, North Island Manager Guard Services and Jordan Faapito, P4G Security
Barry Walker, North Island Manager Guard Services and Leah Karena, P4G Security